All orders are processed within the same day (until 11 am PT) as ordered. Standard Shipping within the US arrives within 3-7 business days.
Free standard ground shipping is valid on orders of $59 or more, after promotions and discounts are applied, and that are shipped to a single U.S. address located in the contiguous 48 states. Orders shipped to Alaska, Hawaii, and U.S. Territories are not eligible for free shipping. Gift cards, shipping and handling charges, and taxes do not qualify toward the minimum purchase requirement. Eligible customers must select this option during checkout in order to receive free shipping. Offer subject to change without notice. Void where prohibited.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone trying to solve the problem. If the order is no longer wanted, we will refund the order minus the shipping cost.
a. Incorrect Shipping Address, Missing Information: Please, we encourage you to double-check your shipping address to avoid any delays. If the shipping address submitted on the order is incorrect, unfortunately, the package returns to us. Additional charges may apply for re-sending the package. If the order is no longer wanted, we will refund the order minus the shipping cost.
b. Additional Notes for Delivery: Please if your address has difficult access, or you would like us to leave the package in a special place, send us a special note within your order. We will take a note and forward it to the courier service.
Europe: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France, Greece, Hungary, Italy, Netherlands, United Kingdom, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Switzerland, Malta, Sweden, Germany.
America: Mexico, Ecuador, Colombia, Peru, Chile.
Middle East: Israel, Turkey.
Asia: Indonesia, Malaysia, Vietnam, Japan, India, South Korea, Philippines, Thailand.
Oceania: New Zealand, Australia
Note: There are some countries that unfortunately we won't be able to expedite certain products. Please look to the list below for the product and ingredient:
Ashwagandha Capsules, Ashwagandha Powder, Adrenal Support contains Ashwagandha, which is a restricted ingredient in Japan, Brazil and UK.
Supplements with Bioperine, L-Phenylalanine and Rhodiola rosea extract are restricted ingredients in Brazil (Ashwagandha Capsules, Turmeric Capsules, Black Maca Extract, Golden Mind).
Alpha Prime T Testosterone Booster contains Horny Goat Weed, which is a restricted ingredient in Korea and EU. It also contains Tribulus Terrestris, which is a restricted ingredient in Brazil and Ireland.
Shilajit is a restricted ingredient in Brazil, Ireland and Japan.
We're expanding to other countries quickly so check back for updates. Please contact firstname.lastname@example.org to find out when we'll be shipping to your country.
When ordering outside of the United States of America, the recipient is responsible for assuring the product can be legally imported to the destination country.
The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to import taxes, customs duties, and fees, which are imposed once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient. Mother Nature Organics has no control over these charges, nor can Mother Nature Organics predict what they may be.
If you decline to pay these duties and taxes due to the carrier upon delivery of your order, the package may be considered abandoned, destroyed, or returned to the United States (at an extremely high cost charged to Mother Nature Organics). Under these circumstances, we, unfortunately, cannot consider requests for refunds or replacement shipments.
Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
To avoid a delay in receiving your order from customs, we strongly suggest:
- Providing a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
We do not refund orders nor original shipping charges for goods that are refused for delivery at customs.
We stand behind the quality of our products and want to make sure our customers are completely satisfied.
Your satisfaction with our products is completely guaranteed for a full 60 days from the date of purchase. If you are not completely satisfied, simply write a brief explanation of your negative experience with the product to email@example.com and write "Refund Request" in the subject line. We will then be happy to issue a full refund.
To be eligible for a refund, your purchase must be made directly from Mother Nature Organics on Amazon, Walmart.com, or from our website MotherNatureOrganics.com. If you have purchased a Mother Nature product from another website or a retail location, please contact them directly for order related issues.