Shipping Policy
Mother Nature Organics does not ship on Saturdays or Sundays. Orders placed Monday–Friday before 12:00 PM Pacific Time (PT) are typically processed and shipped the same business day. Orders placed after 12:00 PM PT, or on a weekend or major holiday, ship on the next business day (Monday–Friday). Friday orders placed within business hours update that day when possible; otherwise they ship the following Monday. Standard shipping within the U.S. typically arrives within 2–5 business days after shipment. We do not offer weekend warehouse deliveries.
Mother Nature Organics uses third party shipping carriers, and retains the exclusive right to determine which shipping carriers may be available to ship our products purchased through this website. Orders will be shipped to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this website and shipping charges may apply. Risk of loss and title for items purchased from this website pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged or lost shipments. Signature may be required for deliveries. Mother Nature Organics does not guarantee any particular delivery date and is not responsible for any delays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone trying to solve the problem.
Every order has our 60-day money-back guarantee. See the Refund Policy below for how to request a refund.
Free Shipping
Orders of $49 or more ship free within the continental US (the 48 contiguous states). Alaska, Hawaii, and U.S. territories aren't eligible for free shipping; shipping to those areas is calculated at checkout based on weight. Orders under $49 ship Standard for $4.95 in the continental US. Free shipping applies after promotions and discounts; gift cards, shipping charges, and taxes do not count toward the $49 minimum. Eligible customers must select the free shipping option at checkout when it is offered.
Shipping Disclaimers
a. Incorrect Shipping Address, Missing Information: Please, we encourage you to double-check your shipping address to avoid any delays. If the shipping address submitted on the order is incorrect, unfortunately, the package returns to us. Additional charges may apply for re-sending the package. If the order is returned to us, and it's no longer wanted, we will refund the order minus the shipping cost.
b. Additional Notes for Delivery: Please if your address has difficult access, or you would like us to leave the package in a special place, send us a special note within your order. We will take a note and forward it to the courier service.
60-Day Money-Back Guarantee
We strive for 100% customer satisfaction and want you to love our products as much as we do! Every order comes with our 60-day money-back guarantee.
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Window: 60 days from the date of delivery.
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Condition: opened or not. If you are not 100% happy for any reason, we will give you a full refund.
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How to request a refund: email support@mothernatureorganics.com with "Refund Request" in the subject line, or call or text +1 (866) 521-8772. Please include your order number and a quick note on why it was not right for you.
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No return needed: there is no need to send the product back. You can simply dispose of it.
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Refund: refunds go back to your original payment method, usually within 10 business days.
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Damaged product: if your product arrives damaged, contact us and we will make it right.
Where this applies
The guarantee covers purchases made directly from Mother Nature Organics on MotherNatureOrganics.com, Amazon or Walmart.com. If you bought one of our products from another website or a retail store, please contact that seller directly for order-related issues.
International Shipping
We currently ship within the United States only and do not offer international shipping.
