Shipping and Return Policy

Shipping Policy

All orders are processed within the same day (until 11 AM PT) as ordered. Standard Shipping within the US arrives within 3-7 business days.

Free standard ground shipping is valid on orders of $99 or more, after promotions and discounts are applied, and that are shipped to a single U.S. address located in the contiguous 48 states. Orders shipped to Alaska, Hawaii, and U.S. Territories are not eligible for free shipping. Gift cards, shipping and handling charges, and taxes do not qualify toward the minimum purchase requirement. Eligible customers must select this option during checkout in order to receive free shipping. Offer subject to change without notice. Void where prohibited.

Mother Nature Organics uses third party shipping carriers, and retains the exclusive right to determine which shipping carriers may be available to ship our products purchased through this website. Orders will be shipped to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this website and shipping charges may apply. Risk of loss and title for items purchased from this website pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged or lost shipments. Signature may be required for deliveries. Mother Nature Organics does not guarantee any particular delivery date and is not responsible for any delays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone trying to solve the problem.

You may return or exchange a product purchased from this website in the event that the product is defective or for any reason within 60 days. In the event that the return or exchange is due to an incorrect order or faulty product, Mother Nature Organics will be responsible for the shipping costs associated with such return. In all other cases, you will be responsible for the return. Mother Nature Organics will only accept returns or exchanges of purchased products that comply with the process detailed in our Return Policy.

Shipping Disclaimers

a. Incorrect Shipping Address, Missing Information: Please, we encourage you to double-check your shipping address to avoid any delays. If the shipping address submitted on the order is incorrect, unfortunately, the package returns to us. Additional charges may apply for re-sending the package. If the order is returned to us, and it's no longer wanted, we will refund the order minus the shipping cost.

b. Additional Notes for Delivery: Please if your address has difficult access, or you would like us to leave the package in a special place, send us a special note within your order. We will take a note and forward it to the courier service.

Return Policy

We strive for 100% customer satisfaction and want you to love our products as much as we do!

We will accept returns on products bought directly from our website for up to 60 days after receipt. Please email us at support@mothernatureorganics.com or call us at +1 (866) 521-8772 to initiate the return and to receive the address for the return shipment. Please include order number and reason for return.

You may return new, unopened product(s) within 60 days of delivery for a full refund, minus shipping/tariff/customs or other non product costs. Your returned product(s) must be accompanied by a receipt or proof of purchase for each product.

Once we receive your returned product, a credit via original method of payment will be processed within up to 10 business days.

If you purchased from a retailer, please contact that retailer with your return or exchange request. If you have a damaged product, please contact us for assistance.

What is not returnable?

- Items not purchased directly to us.
- Orders with opened items are not returnable.
- Orders without an order number or proof of purchase.
- Orders that are outside of the 60-day return policy period.

Refund Policy

We stand behind the quality of our products and want to make sure our customers are completely satisfied.

Your satisfaction with our products is completely guaranteed for a full 60 days from the date of purchase. If you are not completely satisfied, simply write a brief explanation of your negative experience with the product to support@mothernatureorganics.com and write "Refund Request" in the subject line. We will then be happy to issue a full refund.

To be eligible for a refund, your purchase must be made directly from Mother Nature Organics on Amazon, Walmart.com, or from our website MotherNatureOrganics.com. If you have purchased a Mother Nature product from another website or a retail location, please contact them directly for order related issues.

International Shipping

We are currently shipping to the following countries:

Europe: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France, Greece, Hungary, Italy, Netherlands, United Kingdom, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Switzerland, Malta, Sweden, Germany.
America: Mexico, Ecuador, Colombia, Peru, Chile.
Middle East: Israel, Turkey.
Asia: Indonesia, Malaysia, Vietnam, Japan, India, South Korea, Philippines, Thailand.
Oceania: New Zealand, Australia

Note: There are some countries that unfortunately we won't be able to expedite certain products. Please look to the list below for the product and ingredient:

Ashwagandha Capsules, Ashwagandha Powder, Adrenal Support contains Ashwagandha, which is a restricted ingredient in Japan, Brazil and UK.
Supplements with Bioperine, L-Phenylalanine and Rhodiola rosea extract are restricted ingredients in Brazil (Ashwagandha Capsules, Turmeric Capsules, Black Maca Extract, Golden Mind).
Alpha Prime T Testosterone Booster contains Horny Goat Weed, which is a restricted ingredient in Korea and EU. It also contains Tribulus Terrestris, which is a restricted ingredient in Brazil and Ireland.
Shilajit is a restricted ingredient in Brazil, Ireland and Japan.

We're expanding to other countries quickly so check back for updates. Please contact support@mothernatureorganics.com to find out when we'll be shipping to your country.

International Shipping Disclaimer

When ordering outside of the United States of America, the recipient is responsible for assuring the product can be legally imported to the destination country.

The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to import taxes, customs duties, and fees, which are imposed once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient. Mother Nature Organics has no control over these charges, nor can Mother Nature Organics predict what they may be.

If you decline to pay these duties and taxes due to the carrier upon delivery of your order, the package may be considered abandoned, destroyed, or returned to the United States (at an extremely high cost charged to Mother Nature Organics). Under these circumstances, we, unfortunately, cannot consider requests for refunds or replacement shipments.

Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

To avoid a delay in receiving your order from customs, we strongly suggest:

- Providing a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.

- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.

We do not refund orders nor original shipping charges for goods that are refused for delivery at customs.